The "QE" Way
Residential
Step 1
Initial Inspection
This is a free, no-obligation storm damage inspection where a representative will check the entire home for wind and hail damage. They will check the roof, siding, gutters, decks, awnings, fences, storage buildings and rest of the property.
Upon establishing that there is wind damage or hail damage, the representative will make a digital video of all damaged areas. Once this has been completed, the representative will sit down and discuss their findings, answer questions and address any concerns that you have.
Step 2
We meet with your
Insurance Company
This is subject to the agreement that you will have signed allowing us to meet with your insurance company on your behalf. One of our licensed staff adjusters and your insurance adjuster will meet and agree on the damaged areas that need to be repaired. The cost of the repairs will be agreed upon at this time.
Step 3
Select Materials
Once the repairs are approved by your insurance company, we will then choose the roofing materials and colors for your repairs. We will also discuss placement of deliveries and production dates.
Step 4
Delivery of Materials
& Inventory
Once the material is selected, the order is placed in our production department. One to two days prior to the work commencing, the materials will be dropped according to your instructions. Your sales rep will be out to check that all the materials are there to expedite your construction process. If there is anything missing, he will notify production and it will be delivered promptly.
Step 5
Roofing Process
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Materials will be delivered a few days in advance. (Material placement will be agreed upon with the home owner)
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Homeowner will receive a phone call one day in advance after receiving materials to confirm production date.
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Crew will arrive close to 7:30 – 8 am
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A trailer will be placed in the drive way upon arrival.
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Landscaping and decks will be covered with tarps
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The roof will then be removed down to the decking.
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After all roofing has been torn off we will inspect the decking for rotten wood.
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Drip edge will be installed around perimeter of the roof
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Synthetic underlayment of felt paper will be installed.
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Ice and Water shield will be installed in the valleys. This is a 36” wide membrane, to prevent any potential leaks.
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Starter strip will be installed around perimeter of roof.
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The new shingle will then be installed and nailed with 4-6 nails per shingle. (Depends on Shingle Type)
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All plumbing stack jacks will be replaced. Vents will be replaced per insurance coverage. All metal edging will be inspected & replaced as necessary.
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After roof is complete, gutters and downspouts will be cleaned from any roofing debris. All of the yard and landscape will be rolled with a magnetic roller to pick up nails. Driveway and sidewalks will be blown off with a leaf blower & rolled with magnetic roller.
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Any leftover materials will be stacked and picked up the day after the construction is completed. We order extra material to prevent any hold ups in production.
Step 6
Final Inspection
Upon completion of the repairs, your sales rep will come out and complete a thorough inspection to make sure that you are completely satisfied regarding the work that has been completed. At this time, a representative will pick up payment and warranties will be issued.
Commercial
Step 1
Site & Conditions Assessment
Our team will conduct an overall site assessment. We will identify any unsafe conditions and take video to document the current state of the property. We will also develop an overall approach to addressing all of the needs of the project.
Step 2
Documentation
We use documentation to identify initial conditions, observations, and conclusions for not only the immediate needs, but throughout life of the project.
Step 3
Cleaning & Temporary Repairs
Once the loss if documented and temporary repairs are approved. We will start containing the loss by preventing further damages. This includes temporary repairs and cleanup.
Step 4
Monitoring
During the process of identifying all damaged components and related repairs; we will monitor the property. If additional temporary repairs are needed or conditions become unsafe actions will be taken to ensure occupants safety.
Step 5
Mitigation & Restoration
Our thoroughly trained installers and on-site full-time project managers are key part of the process.
In addition to running the project on a daily basis, they are responsible for the auditing quality, safety, supplies and equipment. Inspections are completed daily to monitor the standard of quality. QE’s “Quick Explanation” is our customer communication program. This is a dedicated communication channel so you know what is going on in real time and all the time. We provide a digital app that will allow you to see real-time photos and videos from your construction project.